Customer Service – Return & Repair Policy
Please note that no product may be returned to ABSOPULSE for repair without first obtaining a Return Authorization Number (RAN).
To obtain a RAN and shipping instructions, please contact us by email at service@absopulse.com or telephone us at +1-613-836-3511.
Repair of ABSOPULSE products under Warranty
ABSOPULSE Electronics products are warranted against defects in workmanship and materials under normal and proper use for a period of two years (or as agreed) from the date of delivery.
Return Authorization Number (RAN)
As a condition of this warranty, the purchaser must obtain a Return Authorization Number (RAN) and shipping instructions from ABSOPULSE before shipping the product to us.
The purchaser will ship the product, transportation prepaid, to the designated ABSOPULSE repair facility in CANADA, and include a detailed description of the claimed defect. All warranty repairs will be performed at the ABSOPULSE plant.
Transportation charges for the return of the product to purchaser will be paid by ABSOPULSE. If ABSOPULSE determines that the product is not defective as herein defined, purchaser shall pay ABSOPULSE a fee for testing, examination, handling and shipping at the then prevailing ABSOPULSE rate.
Please note that no products may be returned to ABSOPULSE for repair or replacement without first obtaining a Return Authorization Number (RAN) from us.
To obtain a RAN and shipping instructions, please contact us by email at service@absopulse.com, or telephone us at +1-613-836-3511.
Out of Warranty Products
ABSOPULSE services all of our products, where feasible, regardless of when they were purchased. Please contact us at service@absopulse.com or by telephone +1-613-836-3511 to discuss your requirements.
ABSOPULSE Electronics Plant
ABSOPULSE Electronics Ltd.
110 Walgreen Rd.
Ottawa, ON. K0A 1L0
CANADA
